Hotel Operations

The Post-secondary Specialisation Programme in Hotel Operations aims at preparing students with the necessary skills to plan, manage and coordinate the rooms division department, organise, manage and supervise work teams, create room occupation programmes, manage and carry out service and production operations in the F&B department, as well as plan marketing strategies for managing the different sales channels and client profiles.

Main activities

Plan, manage and coordinate front office and housekeeping sections, ensuring top quality in the services provided;

Create a rooms division organisational chart, with a list of roles and responsibilities, and take part in staff recruitment and selection procedures;

Supervise and ensure the implementation of management strategies for the rooms division department;

Manage the customer feedback/complaints system;

Plan and develop the sales management system, using the proper apps;

Plan and coordinate marketing strategies and new management policies for the different sales channels and client profiles;

Manage the analysis of the main management indicators and implement any necessary corrective actions;

Create and follow up the implementation of the rooms division budget and objectives;

Develop the analysis of the most recent market trends for the rooms division department;

Manage the department's human resources so as to ensure an appropriate and safe work environment, both for customers and staff;

Supervise service standards and implement the corresponding control systems, thus ensuring continuing improvement;

Manage the department's budget execution, the financial results and analyse them, so as to contribute to the resolution of any shortcomings;

Manage and carry out the service and production operations of the F&B department.